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Delivery & Returns

If you have any questions, please do not hesitate to contact us using the form on our 'Contact Us' page. 


 We aim to get back to you within 48 hours.

Returns and Exchange Policy


We provide our customers with only the top quality fashion jewellery and accessories, however, if for any reason you want to return an item then please fill out the 'Contact Us' form providing us with your order number, items that you would like to return and reasons for return. You will then receive a response within 48 hours providing you with the returns address. 

Returns are NOT free and you will have to pay for the postage to return the items in the original packaging. 

ALL returns must provide tracking details to


 Under the unlikely circumstances, Krystal's Kollectives WILL NOT take responsibility for any items that are lost in transit that was returned WITHOUT any tracking information. 

We DO NOT accept returns on any earrings, including sets that contain earrings (e.g. sets that come with earrings and a necklace) due to hygiene reasons. We also do not accept any bikini returns.

We cannot exchange any items but we are happy to accept a return and then you can re-order any items as a new order.  

Delivery Options

£2.99 -  UK Standard Delivery (Up to 5 working days) 

£4.99 - UK Express Delivery (Delivered within 48 working hours)

£12.00 - Europe Tracked Delivery (Up to 7 working days) 

£20.00 - Rest of the world Tracked Delivery (Up to 10 working days)

(Please bear in mind that we are a small business and it could take us slightly longer during busy periods to dispatch your items). 

All of our orders will arrive paperless to reduce waste and to help save our planet.

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